Refund policy

🔄 Refund & Return Policy — BLine Plaaswinkel (updated)

Last updated: May 2026

We take pride in the quality of our farm-fresh products from the Gateway to the Karoo. Please read this policy carefully before placing your order.

Perishable goods Due to the nature of our products (fresh meat, dairy, baked goods, jams, and other perishables), we are unable to accept returns on perishable items once delivered. All perishable products are packed in insulated cooler boxes with ice packs to maintain the cold chain during transit.

Damaged or incorrect orders If your order arrives damaged, spoiled due to a cold chain failure on our end, or is incorrect, please contact us within 24 hours of delivery with:

• Your order number
• A photo of the product and packaging

We will assess the claim and, at our discretion, issue a store credit note to the value of the affected items. Store credit notes can be applied to any future order and do not expire. Cash refunds are not offered.

Non-perishable items Non-perishable items (e.g. beeswax products, coffee, dry goods) may be returned within 7 days of delivery, unused and in original packaging. Upon receipt and inspection of the returned item, a store credit note will be issued. Return shipping costs are the customer's responsibility unless the item was defective or incorrectly sent.

Cooler box return We encourage customers to return cooler boxes via PUDO lockers to our collection point (OVK Smithfield). As a thank-you, you will receive 100 loyalty points per returned box (box must be clean and undamaged). Please send us proof of drop-off to claim your points.

Store credit notes All compensation is issued in the form of a store credit note. Credit notes are valid for use on any future BLine Plaaswinkel order and do not expire.

Consumer rights Nothing in this policy limits your rights under the South African Consumer Protection Act (CPA).